Terms of service
Terms and Conditions
Last updated: 22/08/26
1. Introduction and Agreement to Terms
Welcome to Harry's Soft Toys ("we," "us," or "our"). By accessing and using our website and purchasing our products, you ("you" or "customer") accept and agree to be bound by these terms and conditions. If you do not agree with any part of these terms, you must not use our website or purchase our products.
2. Company Information
Harry's Soft Toys is a business operating in England. Our contact details are:
- Email: hello@harryssofttoys.com
- Address: Harry's Soft Toys, Beta House Laser Quay, Culpeper Close, Rochester, Kent ME2 4HU.
3. Products and Services
Product Information
- We specialise in selling high-quality soft toys suitable for children and collectors
- All product descriptions, images, and specifications are provided in good faith but may not be entirely accurate
- We reserve the right to modify or discontinue any product without notice
- All toys meet UK and EU safety standards where applicable
Pricing
- All prices are displayed in British Pounds (£) and include VAT where applicable
- Prices may change without notice, but changes will not affect orders already confirmed
- We reserve the right to correct pricing errors, even after an order has been placed
4. Age Restrictions and Safety
- Some products may have age restrictions as indicated on product pages
- Parents and guardians are responsible for ensuring products are suitable for the intended recipient
- All products comply with UK Toy Safety Regulations and relevant CE marking requirements
- Please read all safety labels and warnings before giving toys to children
5. Ordering and Payment
Order Process
- Orders are subject to acceptance and availability
- We reserve the right to refuse or cancel any order at our discretion
- Order confirmation does not guarantee product availability
Payment
- We accept major credit cards, debit cards, and other payment methods as displayed
- Payment must be received in full before dispatch
- We use secure payment processing systems to protect your financial information
Discount Codes
- Cannot be combined with other offers or promotions.
- Discount applies to eligible items only.
- No cash value; non transferable.
- Code must be entered at checkout to receive discount.
- We reserve the right to modify or cancel the offer at any time.
- Discount does not apply to shipping cost
6. Consumer Rights (UK Law)
As a UK consumer, you have statutory rights under the Consumer Rights Act 2015:
Right to Cancel (Distance Selling)
- You may cancel your order within 14 days of receipt without giving any reason
- To cancel, email us at woof@harryssofttoys.com with your order number
- You must return items within 14 days of cancellation notice
- Items must be returned in original condition and packaging
- You are responsible for the cost of returning items unless they are faulty
Right to Refund/Replacement
- If goods are faulty, not as described, or unfit for purpose, you may be entitled to:
- A full refund within 30 days of purchase
- A repair or replacement
- A partial refund if the fault develops after 30 days
Exceptions to Cancellation Rights
- Personalised or custom-made items cannot be returned unless faulty
- Items that have been unsealed for hygiene reasons
7. Delivery and Shipping
Delivery Areas
- We deliver throughout the UK
- International shipping may be available - please contact us for details
- Delivery times are estimates and not guaranteed
Shipping Costs
- Shipping costs are calculated at checkout based on delivery location and order value
- Free shipping may be available for orders over a certain value
Risk of Loss
- Risk of loss transfers to you upon delivery
- We are not responsible for lost or stolen packages after successful delivery
8. Intellectual Property
- All content on this website, including images, text, logos, and designs, is owned by Harry's Soft Toys
- You may not use, reproduce, or distribute our content without written permission
- Product images are for illustration purposes and may not exactly match the delivered item
9. Limitation of Liability
To the extent permitted by law:
- Our liability for any claim is limited to the purchase price of the product
- We are not liable for indirect, consequential, or special damages
- Nothing in these terms limits our liability for death, personal injury, fraud, or fraudulent misrepresentation
10. Data Protection
Your privacy is important to us. Please see our Privacy Policy for information on how we collect, use, and protect your personal data.
11. Complaints and Disputes
Customer Service
- For any issues, please contact us at woof@harryssofttoys.com
- We aim to resolve complaints within 14 days
Alternative Dispute Resolution
- If you are not satisfied with our response, you may use an alternative dispute resolution provider
- You can also file a complaint with your local Trading Standards office
12. Force Majeure
We are not liable for any failure to perform due to circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, or government actions.
13. Governing Law
These terms are governed by English law, and any disputes will be subject to the exclusive jurisdiction of the English courts.
14. Changes to Terms
We may update these terms from time to time. The latest version will always be available on our website with the date of last update.
15. Contact Information
If you have any questions about these terms, please contact us:
- Email: hello@harryssofttoys.com
- Address: Harry's Soft Toys, Beta House Laser Quay, Culpeper Close, Rochester, Kent ME2 4HU.
Important Note: These terms and conditions are designed to comply with UK consumer law. However, we recommend having them reviewed by a legal professional to ensure they fully meet your specific business needs and circumstances.